- Information We Collect:
1.1. Personal Information: We may collect personal information that you provide to us when you rent a storage unit or use our services. This information may include your name, address, email address, phone number, and payment details.
1.2. Usage Information: We may automatically collect certain information when you interact with our website or use our services. This information may include your IP address, device information, browser type, access times, and referring website addresses.
- Use of Information:
2.1. Provide and Improve Services: We use the personal information we collect to provide you with our self-storage services, manage your storage unit, process payments, and communicate with you about your account. We may also use this information to improve our services, develop new features, and enhance the overall customer experience.
2.2. Marketing and Communication: With your consent, we may use your contact information to send you promotional materials, newsletters, and other communications regarding our services or special offers. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.
2.3. Legal Compliance and Protection: We may use and disclose your personal information as required or permitted by law, including to comply with legal obligations, enforce our terms and conditions, protect our rights, property, or safety, and prevent fraud or other unlawful activities.
- Sharing of Information:
3.1. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, marketing agencies (Upley and Big Ten Web Design), customer support providers, and IT service providers. These third parties are obligated to protect your information and only use it for the purposes for which we provide it to them.
3.2. Legal Requirements: We may disclose your personal information in response to a valid court order, subpoena, or other legal process, or as otherwise required by applicable law.
- Data Security:
We take reasonable measures to protect the security of your personal information. We use industry-standard physical, technical, and administrative safeguards to prevent unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
- Data Retention:
- Your Rights:
You have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided below.
- Contact Us: